Refund and Cancellation Policy

Last updated: 30 September 2026

All purchases on Inkyora are final and non-refundable. AI video generation costs us real money the moment a reel is made, and credits are delivered to your account instantly. Please read this before you buy. Prices are in Indian rupees (INR) unless checkout shows otherwise.

1. No refunds

Credit packs, the trial pack and plans (monthly or yearly) are digital goods delivered instantly, and we do not offer refunds or cash-backs on them once the payment is complete, whether the credits are used or not. This applies to change of mind, unused credits, reels you did not like, and cancelling a plan part-way through its period.

2. Try before you buy

you see your storyboard and key images and the exact credit cost before animation starts. Credits for animation are taken only when you press Approve, so you stay in control of what you spend.

3. Failed generations return credits, not money

If a reel fails to generate or gets stuck and is cancelled, the credits used for that step are returned to your account automatically so you can try again. This is a credit return, not a cash refund. Reels that finish but are simply not to your taste are not returned or refunded.

4. Plans and cancellation

Plans bought through Razorpay are prepaid for one period (a month, or a year for yearly plans) and do not renew automatically, so there is nothing to cancel and we never charge you again without you choosing to buy. Because there is no renewal, ending a plan early does not entitle you to a refund of the remaining period.

5. Double charges and payment errors

If you were charged twice for the same purchase, charged an amount that differs from checkout, or charged but did not receive your credits, email us with your payment reference. We will confirm the error, add the missing credits or refund the extra charge, and nothing else. Approved corrections are sent to the original payment method through Razorpay and usually reach you within 5 to 7 business days, and in some cases up to 10 days depending on your bank.

6. Where the law requires

Nothing here limits any right you have under applicable law that cannot be excluded.

7. Contact

Email [email protected] from or quoting your account email, with your payment reference. We reply within 2 business days. Please contact us before starting a chargeback so we can fix the problem quickly.

Inkyora, Chennai. Email: [email protected].